IT Service Management coming out of its IT shell

Final practice for my Keynote on ITSM on Wednesday morning, this means that I will update this blog tomorrow, but I am out on the road Wednesday and Thursday, so updates may not be possible.

I am also working on planning the Virtualisation events for the company, which means sorting out the content, picking the speakers and putting the agenda together, and writing the material the sales team can use to sell the events.

ITSM and the increasing role of BSM

The significance of ITIL® v3.0 is that it begins the process of externalising IT Service Management (ITSM), which it could be argued is what Business Service Management (BSM) has been doing since 2001. However, the difference is that although both are making the connection with critical business processes, ITIL® v3.0 has been developed over time in-line with the technology that can support and deliver its capabilities. BSM on the other hand was developed as a concept that although sound lacked the technology to drive increased adoption.

Today, the growth of x86 virtualisation is a catalyst for both concepts to be able to deliver real business benefit, the advantage that each has is clear:

ITIL® has strong connections with IT processes and procedures, whereas BSM has strong links to Business Process Modelling (BPM). The two disciplines are coming at the same problem from different aspects, but I believe BSM will be used for the business face, and ITIL® v3.0 for the IT face. That way combining them an organisation can exploit IT for business benefit.